Disaster Preparedness

When disaster strikes, 2-1-1 is there to connect you to information, relief, and recovery resources. We'll help answer your questions and provide a central place for updated information as conditions change. There will be no more searching to find the numbers for countless hotlines which spring up during a crisis. One call to 2-1-1 will connect you with a friendly voice and put you on the path to the information you need.

Building Capacity to Meet Regional Needs

A major earthquake is always a possibility in California. Now we have new threats, such as terrorism, West Nile virus and the avian influenza. These emergencies call for a central source of information where you can turn to get or give help. 2-1-1 is that place for our community.

2-1-1 is currently being built into the infrastructure of Santa Clara County's disaster response program. In the event of a regional disaster, 2-1-1 will be mobilized as the county's central source for information on relief and recovery activities.

First Call for Help

We know that 2-1-1 works in a disaster. In the days after the terrorist attacks of September 11, 2001, Connecticut's 2-1-1 system fielded calls from victims, their families, and worried members of the public seeking help for themselves and opportunities to help others.

Callers found answers at 2-1-1, which sent messengers on foot to get the latest news from the overwhelmed relief agencies. In Atlanta, where thousands of airline passengers were stranded when air traffic was grounded, 2-1-1 became the place to call and offer a room to weary travelers.


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