Two options for updating your organization's info in the 211 database:
UPDATE OPTION 1
SIGN IN to the online update system to update your organization's record in the 211 database.
Need assistance? DOWNLOAD INSTRUCTIONS (PDF) for using the online update system or send an EMAIL to our database support team to request login info and other database support. Be sure to include the full name of your organization and your individual contact information when submitting an email. Additionally, our database support team is available by phone between 9am-5pm, Monday-Friday, at (408) 345-4380. DATABASE SUPPORT ONLY - NOT FOR GENERAL 211 ASSISTANCE OR REFERRALS. DIAL 211 FOR OTHER ASSISTANCE.
UPDATE OPTION 2
Download and submit the appropriate PROFILE FORMS.
Not listed in the 211 database?
To be considered for inclusion in the 2-1-1 Santa Clara County database, please review the following instructions:
1. Verify that your organization and it's programs meet the 211 Santa Clara County INCLUSION POLICY criteria.
2. If you believe your organization meets the Inclusion Policy criteria, complete each of the required PROFILE FORMS.
3. Mail, fax or email completed Profile Forms to:
United Way Silicon Valley
Attn: 2-1-1 Program Manager
1400 Parkmoor Ave, Suite 250
San Jose, CA 95126-3429
Fax: (408) 345-4301
Email: 211@uwsv.org
Upon review and approvoal of your Profile forms your information will be added to the database. Please
note, multiple Profile Forms (Agency, Site, and Service)
may be required. See description below. Incomplete or missing forms will cause a signifigant delay in the review and processing of your application.
Download Profile Forms:
Agency
Profile (PDF) - Please fill out this form for your
administrative office or headquarters.
Site
Profile (PDF) - Please fill out one form PER site
or location within your organization offering a service.
Multiple forms may be required depending on the number of
sites at your agency. You do not need to fill out this form
if your headquarters is the only site within your organization.
Service
Profile (PDF) - Please fill out one form PER service
offered in your organization. Multiple forms may be required.
For a visual
representation of what each form represents, please see below:
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