211 Santa Clara County, a program of United Way Bay Area (formerly United Way Silicon Valley), is the dialing code for free, non-emergency community, health and disaster information in Santa Clara County. Callers receive personalized information and referrals from a live, highly-trained Call Specialist who can answer questions about a variety of nonprofit services and agencies. 211 is confidential, available in over 170 languages and available 24 hours a day, 7 days a week.
Every corner of the community is touched by 211,
from the businessperson who uses 211 to help an employee find drug
treatment, to the family who calls 211 about financial scams against
an elderly grandparent. Law enforcement
agencies see scarce resources freed up when inappropriate calls to
9-1-1 decline because the public has another easily-remembered number
to call for non-emergency, community needs.
In Times of Disaster
During a disaster, 211 works with the County of Santa Clara's Office of Emergency Services to provide public information to the community, rumor control and trend analysis to County officials, report community needs that are not being met, and act as the central communications point for other community agencies and non-governmental organizations.