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2-1-1 is the new national dialing code for free,
non-emergency community, health and disaster information. Like 9-1-1
for emergency service, 2-1-1 has been set aside by the Federal Communications
Commission for the public to easily access community information.
Callers receive personalized information from a live phone specialist
who can answer questions about a variety of nonprofit services and
agencies. Phone specialists can also help callers find out where
to go to volunteer or donate to their favorite cause.
Every corner of the community is touched by 2-1-1, from the businessperson
who uses 2-1-1 to help an employee find drug treatment, to the family
who calls 2-1-1 about financial scams against an elderly grandparent.
Military families use 2-1-1 to contact their various service branch's
family service hotlines. Law enforcement agencies see scarce resources
freed up when inappropriate calls to 9-1-1 decline because the public
has another easily-remembered number to call for non-emergency needs.
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